Shipping, Returns & Exchanges

• We accept returns postmarked within 14 days of delivery date. 
• Refunds are issued in the form of store credit or exchange only.  We do not issue refunds in the original form of payment. Store credit never expires, so you may hold on to your store credit until you see something else you love!
• Returns must be received in new condition; unworn, unwashed, and with original tags. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains or smells may be subject to refusal.
• Gift cards, bodysuits, intimates, swim, shoes, hats and accessories may not be returned, unless received damaged, defective, or the wrong item(s) shipped. 
• Clearance items are considered final sale and cannot be returned, refunded or exchanged (unless for a different size of the same item).
• Exchanges are to be mailed back within 14 days of the delivery date.
• Original shipping is non-refundable.
• If a special offer or promotion is used to make a purchase (for example, Buy One, Get One 50% Off), then all items must be returned to receive a full refund in the form of store credit. If only one of the items is returned, then your store credit will be reduced to the amount of the returned item, minus the value of the discount received on the order, based on the special offer. 

Please note: Sugar & Spice Apparel strives to provide a diverse clothing selection to appeal to our many customers. These various items are made out of a wide assortment of materials that have different and specific care instructions. Within each of our garments, a 'care instructions' label can be found which will provide details on how to wash and take care of your specific garment correctly, so that it receives the care it needs. These care instructions may be found on a label sewn inside of the clothing, typically on the inner side seam or at the back of the neck. Sugar & Spice Apparel recommends following the care instructions on each specific garment so that your clothing stays in the best possible condition. Once our garments are in the hands of our customers, we cannot take responsibility for how those garments are taken care of. We expect that our customers are able to locate and read the 'care of' instructions, paying close attention to those materials that may need more gentle and delicate care. 

Purchases made through sugarandspiceapparel.com may be returned within 14 days of the original delivery date. If we receive the order within 14 days of the original delivery date, you will receive a refund in the form of store credit for your order, minus any shipping fees.

To return your item(s), follow the steps below:

1. Email us at support@sugarandspiceapparel.com and request a return label. Please include your full name, email, and order number in your email.

2. We will send you your return label via email.

3. Print out the provided USPS or UPS label and tape it to the outside of your Sugar & Spice Apparel return.

5. Drop it off at any USPS or UPS location (please be sure to check the label for the mail carrier). After you mail it off, we'll do the rest!

You can also return items via an insured mail service of your choice to:

Attn: Online Customer Service

Sugar & Spice Apparel

1838 Shadow Lawn Court

Fort Mill, SC 29715

USA

We recommend shipping with insurance and keeping your shipping receipts until your return is processed. Sugar & Spice Apparel is not responsible for missing, damaged, or lost packages in transit. 

If you love the item you received but need a different size and wish to exchange, the best way to ensure you receive this item is to place a new order immediately. Inventory is limited, so once items are sold out, they may not be restocked! You may also email us at support@sugarandspiceapparel.com to initiate an exchange, but this process can be slower than placing a new order.

If you were shipped the wrong item, we are so sorry for the trouble! Please email us at support@sugarandspiceapparel.com. We will ship the correct item immediately, at no additional cost.

To make exchanges fast and easy, it is best to create a new order for the exchange item you'd like to receive. When the order is created, you are asked to provide a method of payment that will be charged at that time. After the order is paid for, it will be processed and shipped out promptly. When we receive your return, you will be refunded for your original item(s).

Returns & exchanges are accepted within 14 days of receiving your order.

Please allow 3-5 business days for your return to be processed once it is successfully returned to us. We will send you a confirmation email, along with access to your store credit, once your refund has been issued. 

Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via USPS, you can view the progress by tracking your package at https://www.usps.com/.

We do not cover any costs for return shipping. All items sent back for a return or exchange will be refunded in the form of store credit, minus the exact shipping charge. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records.

All packages are shipped via USPS or UPS. For help finding lost or stolen packages, please contact your local USPS or UPS and provide them your tracking information which has been emailed to you. We are not liable for lost or stolen packages once it has been labeled delivered via tracking.

If you have entered an incorrect shipping address, please email us as soon as possible at support@sugarandspiceapparel.com so that we can correct your address. Once your package has shipped, USPS charges a $13.45 Package Intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs. If we have already shipped your package, we can attempt to change the destination location through the mail carrier, but cannot guarantee that they will be able to redirect your package.